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Get In Touch

CONTACT US

Our Belfast-based support team is available 7 days a week. Real people, not bots — here to help with anything you need.

Support is available right now
In-app chat: 24/7
Email: Mon–Sun, replies within 24hrs
Driver email: Mon–Sun, 7am–11pm

How to Reach Us

CHOOSE YOUR CHANNEL

Fastest Response

In-App Support

The fastest way to get help. Tap "Support" in the MyKabbi app and chat directly with our Belfast-based team.

Average response: under 5 minutes
Open in App

Email Us

For non-urgent queries, account issues, or detailed complaints. We respond to all emails within one business day.

Response within 1 business day
hello@mykabbi.com
Drivers Only

Driver Support

Drivers with urgent operational queries can email our dedicated driver support team. We reply during operating hours.

Mon–Sun, 7am–11pm
drivers@mykabbi.com

Write to us

SEND A MESSAGE

Use this form for bookings help, driver questions, lost property, or press. We store your message only to reply, and we will not add you to marketing unless you tick the optional box.

  • UK GDPR privacy consent on every send
  • Optional marketing opt-in — never pre-ticked
  • Emails processed on Mailgun’s EU servers

Send us a message

We’ll reply from our Belfast team, usually within one business day.

Or email hello@mykabbi.com if you prefer not to use this form.

What Do You Need Help With?

CONTACT BY TOPIC

General Passenger Support

  • Booking help
  • Payment queries
  • App issues
  • Account access
hello@mykabbi.com

Driver & Partner Enquiries

  • Driver registration
  • Payout queries
  • Document submission
  • Deactivation appeals
drivers@mykabbi.com

Lost Property

  • Item left in vehicle
  • Contact your driver
  • Arrange return collection
  • Escalate to support
hello@mykabbi.com

Press & Partnerships

  • Media enquiries
  • Corporate accounts
  • Partnership proposals
  • Advertising
press@mykabbi.com

Before You Contact Us

YOUR ANSWER MIGHT BE HERE

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Belfast, Northern Ireland